Find answers to the most common questions about our LED lighting products and services.
What types of LED lighting products does Firemaple manufacture?
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Firemaple LED manufactures a comprehensive range of professional LED lighting products including edge-lit LED panels, backlit LED panels, frameless LED panels, LED ceiling lights, triproof LED lights (IP65/IP66/IP69K), linear LED lights, LED panel mounting frames (surface mount, recessed, DIY), and LED drivers. All products are designed for commercial and residential applications with 5-year warranty.
Do you offer OEM/ODM customization services?
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Yes, we provide full OEM and ODM customization services. We can customize LED panel sizes, wattage, color temperature (3000K-6500K), CRI values, dimming options (0-10V, DALI, Triac), and packaging with your brand. Our engineering team works closely with clients to develop tailored LED lighting solutions that meet specific project requirements.
What certifications do your LED products have?
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Our LED lighting products are certified to international standards including CE, TUV, CB, SAA, and RoHS. We operate TUV-certified testing laboratories in our manufacturing facility, ensuring every product meets strict European quality and safety requirements before shipment.
What is the minimum order quantity (MOQ)?
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Our minimum order quantity varies by product type. For standard LED panel lights, the typical MOQ is 100 pieces. For customized products with special specifications, the MOQ may be higher depending on the complexity. We are flexible and happy to discuss your specific requirements — contact us for a tailored quote.
How long is the product warranty?
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All Firemaple LED products come with a standard 5-year warranty covering manufacturing defects and performance degradation. Our LED panels are rated for 50,000+ hours of operation. We maintain comprehensive quality records and provide prompt after-sales support for any warranty claims.
Do you ship internationally?
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Yes, we ship worldwide with particular expertise in European markets. We offer FOB, CIF, and DDP shipping terms. Our logistics team handles customs documentation, and we work with reliable freight partners to ensure safe and timely delivery. Standard lead time is 2-4 weeks depending on order volume.
What is the difference between edge-lit and backlit LED panels?
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Edge-lit LED panels have LEDs mounted along the edges, producing ultra-thin profiles (typically 8-12mm) ideal for sleek installations. Backlit LED panels have LEDs behind the diffuser, offering higher brightness uniformity and efficiency, though with slightly thicker profiles (25-35mm). Edge-lit suits aesthetic-focused projects while backlit is preferred for high-performance commercial lighting.
Can I request product samples before placing a bulk order?
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Absolutely. We encourage customers to evaluate our products before committing to bulk orders. We offer sample units at competitive prices with fast delivery. Samples allow you to assess build quality, light output, color consistency, and compatibility with your project requirements. Contact our sales team to arrange samples.
